Group-IB Incident Response

Benefit from the fastest
incident response
from industry leaders

24/7 Onsite and Remote Incident Response

Incident Response
at a glance

Any cyber incident,
no matter the scale or complexity
Get help from our skilled Incident Response team operating globally to ensure rapid and thorough analysis to support containment, remediation and recovery from the most destructive cyber attacks
Ransomware
Unauthorized access
Theft of data and money
Malware
Crypto currency fraud
Suspected breaches
Phishing and scam
Botnets
APT
Mobile banking frauds
Business email compromise

Incident response services recognized by international rating agencies:

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Post-incident deliverables
Stop the attacker
Remove the threat actor from your environment and restore critical functions in time to avoid major consequences
Remediation plan
Collect data to create a list of indicators of compromise & write detection rules.
Incident report for legal proceedings
Specific reports could be prepared for regulator, insurance needs, law enforcement and legal counsel.
Recommendations on the next steps
After analysis, we prepare a detailed report on how to adjust your security architecture and processes to strengthen your security posture.
Investigative report with attacker profile
Our incident response and investigation experts explore the DNA of the attack — how attackers gained a foothold and moved laterally inside your organization.
24/7 Network monitoring
For two weeks after responding to the incident, the CERT-GIB team will monitor the infrastructure so your IT team has time to implement our recommendations.
Adopt a tailored approach to incident response

Group-IB Incident Response combines a power of human expertise, rich data sources and unique technologies to get a first-hand understanding of intrusion tactics and malware samples used in most sophisticated cyber attacks.

Group-IB Incident Response team applies our threat intelligence capabilities to analyze the threat actor’s activities and piece together a coherent attack kill chain to restore business continuity.
Learn more about Group-IB Threat Intelligence
High-level stages of Incident Response
Step 1 - 24/7 Monitoring and Containment
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Track every step of the adversary. Our Incident Response team leverages an in-house solution – Group-IB Managed Extended Detection and Response (MXDR) , which enables advanced protection, rapid collection of forensic data and containment of compromised hosts, as well as 24/7 monitoring and notification supported by CERT-GIB.

Staep 2 - In-Depth Forensic and Malware Analysis
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Digital forensics analysis of both volatile and non-volatile data, as well as in-depth analysis of identified malware, enables the Group-IB Incident Response team to fully reconstruct the kill chain leveraged by the adversary and recommend on how to harden the infrastructure and rule out the possibility of attacks.

Step 3 - Building Remediation and Recovery Strategy
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Detailed attack lifecycle reconstruction based on in-depth digital forensics and malware analysis allows the Group-IB Incident Response team to uncover and understand the affected infrastructure’s weaknesses and detection gaps in order to build proper remediation and recovery strategy for the customer’s technical personnel.

Track every step of the adversary. Our Incident Response team leverages an in-house solution – Group-IB Managed Extended Detection and Response (MXDR), which enables advanced protection, rapid collection of forensic data and containment of compromised hosts, as well as 24/7 monitoring and notification supported by CERT-GIB.

Forensic analysis of both volatile and non-volatile data, as well as in-depth analysis of identified malware, enables the team to fully reconstruct the kill chain leveraged by the adversary and provide recommendations on how to harden the infrastructure and ruling out the possibility of attacks.

Detailed attack lifecycle reconstruction based on in-depth forensic and malware analysis allows the incident response team to uncover and understand the affected infrastructure’s weaknesses and detection gaps in order to build proper remediation and recovery strategy for the customer’s technical personnel.

Group-IB Incident Response Retainer
Learn more
Rely on Group-IB Incident Response Retainer service to get emergency assistance and avoid delays when every second counts.
Retainer's Benefits:
  • Pre-negotiated terms and conditions on SLA to cut response time from several days to just few hours
  • Discounted rates for additional pre-paid support hours and Incident Response services from a vendor familiar with your IT environment and security processes
  • Access to a 24/7 incident response hotline — in Group-IB’s Computer Emergency Response Team (CERT-GIB)
  • No additional paperwork delaying your incident response when every minute matters
  • Flexible terms and wide range of unused Incident Response services for unused hours repurposing

If you have been attacked,
it is crucial to conduct professional incident response

cyber incident response
Contain ongoing incident

Proper incident response allows to clearly understand the scope and develop appropriate measures to effectively contain the threat and prevent any additional damage.

Incident response remediation
Remediate threats

Clear understanding of the incident based on proper digital forensics examination and malware analysis allows you to develop efficient strategy for remediation and recovery.

incident response services
Prevent future incidents

The reconstructed attack lifecycle provides you clarity on weaknesses of the affected systems. This knowledge enables to build proper prevention and detection capabilities to enhance overall security of the organization.

Report an incident

Group-IB Incident Response experts apply
the most up-to-date knowledge about the threat landscape

For the third year in a row, human-operated ransomware attacks have remained the most prominent and devastating threat.

Based on the everyday analysis and cyber threat intelligence activity, our Incident Response team revealed the tools and techniques most frequently used by ransomware affiliates and applies that knowledge in every Incident Response service engagements.

MITRE ATT&CK® for ransomware operators in 2021/2022

More about ransomware attacks response:

90%

companies are dissatisfied with the speed of response to incidents

39%

companies face repeated incidents when responding incorrectly

Sustainable competitive advantage of
Group-IB Incident Response

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19 years
of experience fighting cybercrime non-stop
Intelligence-driven services

provided to prevent cyber attacks, eradicate fraud, and protect brands.

Acting on a global scale

with globally distributed team, ubiquitous reach, efficient investigations

Skilled Incident Response team

turning insights into actionable cybersecurity strategies

Stellar technologies

giving us the full threat landscape visibility

Meet Group-IB Incident Response team of experts

Group-IB Incident Response specialists are able to quickly stop and investigate hacker attacks, understand how cybercriminals penetrate a company’s network, and prevent them from stealing money and valuable data.

Certificates held by Group-IB specialists:
ACE
ACI
GCTI
MCFE
OSFTC
MIPT
BSI-ISO
Everyday we face the most advanced cybercriminal groups. We do know the latest tactics and techniques attackers apply as each team member has years of experience in stopping incidents of various complexity on a daily basis
Oleg Skulkin
Head of Digital Forensics and Malware Analysis Laboratory

Oleg has worked in the fields of digital forensics, incident response, and cyber threat intelligence and research for over a decade, fueling his passion for uncovering new techniques used by hidden adversaries. Oleg has authored and coauthored multiple books, such as "Incident Response Techniques for Ransomware Attacks" and "Practical Mobile Forensics" and holds GCFA and GCTI certifications.

Do not wait for
an attack to happen

As soon as cybercriminals penetrate your network, they could achieve their goals within weeks or even hours. Many organizations fail to detect malicious activity promptly, however, because the methods, tools and tactics used by hackers are always improving.

Experiencing a breach?
Please fill in the form below to get rapid and complete incident response from Group-IB

Moving forward
with Group-IB Incident Response

What is Incident response?
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Incident Response is a set of procedures and actions to prepare for, detect, stop, and recover from an information security incident.

Can you decrypt files after a ransomware attack?
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It is possible to decrypt files after a ransomware attack in rare cases only. Usually, if there are no backups it is impossible to recover the data.

What documents do you need to start the Incident response?
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We need a signed 3-way NDA (non-disclosure agreement between you, us and the partner) and issued PO (purchase order) or service engagement letter.

How do you price Group-IB Incident Response?
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Incident Response service is being priced by hours of the response engagement for each specialist involved.

What are my responsibilities during Incident Response engagement?
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We expect our clients to perform following actions:

  • Deployment of Group-IB Managed XDR appliance (if agreed to deploy)
  • Brief our IR team about the discovered incident and your infrastructure details
  • Provide our IR team with necessary access to security controls
  • IT infrastructure manipulation
  • Apply recommendations from our final report
Why should a business work with incident response professionals?
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  • Your information security team may not have all the capabilities required. If your company has been affected by an incident, it means that your own team was unable to detect and prevent the incident in time because it lacks certain necessary skills and experience to quickly and effectively tackle modern threats.
  • Your team may not have had experience with complicated attacks. Countering attacks and identifying traces of compromise requires experience gained by responding to incidents daily and knowledge of the most recent tactics, techniques and procedures used by hackers. Most in-house teams have not had the opportunity to gain the skills and experience needed.
  • You are at risk of further incidents. When the active phase of an attack starts, it means that the hackers have been inside the infrastructure anywhere from three days to three months. In that time they could have not only stolen confidential data but also created additional points of entry into your infrastructure. Retracing all their steps and preventing them from attacking you again requires professional incident response teams, solid skills, and extensive experience in digital forensics.
What are the advantages of joined-up work with Group-IB Incident response instead of relying on your own IS team only?
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  • If your team has come across an incident, you may need additional resources to quickly counter the attack and identify traces of compromise. When an incident occurs, your team is likely to have their hands full in ensuring business continuity rather than identification of the root causality of an incident.
  •  It is likely that you may not have the capabilities to identify and monitor every possible threat and that it will be difficult to trace the hackers back to the initial compromised resource without help from digital forensics specialists who perform these actions daily and track the evolution of threat actors.
  • An in-house team does not always have the necessary incident response skills and experience to quickly and effectively tackle modern threats. Countering attacks and identifying traces of compromise requires extensive experience in incident response and knowledge about the most recent tactics, techniques and procedures used by attackers. It also requires the vast diversified information that has been collated with years of experience.
  • Effective incident response requires advanced skills in digital forensics and in analyzing malicious code along with not just being able to detect the compromises but to attribute them to the correct threat actors and their techniques.
What recognition does Group-IB have for its Incident Response?
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Does Group-IB Incident Response require any installations in my infrastructure?
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Our Incident Response team leverages an in-house solution – Group-IB Managed XDR, which enables advanced protection, rapid collection of forensic data and containment of compromised hosts, as well as 24/7 monitoring and notification supported by CERT-GIB.

We install EDR agents and for two weeks after responding to the incident, the CERT-GIB team will monitor the infrastructure so your IT team has time to implement our recommendations.

How many Group-IB specialists will be involved in my Incident Response case?
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While the incident is going, you will be supported by our account manager. Depending on the type of incident, we will allocate not only incident responder, but digital forensics specialist, malware analyst and a cyber threat intelligence specialist.

On average, there are 2 DFIR specialists allocated for each incident. Depends on a complexity of the incident could be up to 5 specialists.