Group-IB Incident Response Retainer new

  • Pre-agreed contract for IR to eliminate costly delays
  • Access to a team of experts who know your business
  • A wide range of security services for hours repurposing
Request a consultation

16 years

of hands-on experience

55 000+

hours of incident response

300+

top-tier cybersecurity experts

Service Benefits

Incident Response Retainer is a pre-negotiated statement of work to provide a synergy of proactive and reactive services related to a security incident.

Group-IB designed Incident Response Retainer agreements in different ways to fit various budget and business needs, and to minimize downtime during a cyberattack.

90%

of companies are dissatisfied with their current response time to a data breach in 2018

Synergy of security services

A variety of technical & strategic services to build a proactive approach to incident response

Shortest response time
 

Signed SLAs to guarantee timely service and 24/7 emergency response

Discounted rate for extra hours

Flexible terms of the Retainer: discounted rate for additional consulting services

Repurposing unused hours

A variety of proactive, reactive and educational services for repurposing prepaid hours

Incident Response Retainer Levels

Lite

Brief Description

Upfront costs, agreed terms, SLA for initial response

Service duration
1 year
Pre-paid hours
Yes
Access to 24/7 emergency response hotline
Yes
SLA: Initial remote response
7 hours
SLA: Onsite response
Best effort
Incident Response Educational Workshop
No
Incident Response Readiness Assessment (Pre-IR)
No
Discounted rate for additional consulting hours
No
Repurpose unused pre-paid hours for other services
No

Standart

Brief Description

Upfront costs, SLA, 2‑days IR workshop

Service duration
1 year
Pre-paid hours
Yes
Access to 24/7 emergency response hotline
Yes
SLA: Initial remote response
5 hours
SLA: Onsite response
48 hours
Incident Response Educational Workshop
Yes
Incident Response Readiness Assessment (Pre-IR)
No
Discounted rate for additional consulting hours
Yes
Repurpose unused pre-paid hours for other services
Yes

Premium

Brief Description

Upfront costs, SLA, repurpose of unused hours, Pre-IR

Service duration
1 year
Pre-paid hours
Yes
Access to 24/7 emergency response hotline
Yes
SLA: Initial remote response
3 hours
SLA: Onsite response
30 hours
Incident Response Educational Workshop
Yes
Incident Response Readiness Assessment (Pre-IR)
Yes
Discounted rate for additional consulting hours
Yes
Repurpose unused pre-paid hours for other services
Yes
FeatureLiteStandardPremium
Brief Description

Upfront costs, agreed terms, SLA for initial response

Upfront costs, SLA, 2-days IR workshop

Upfront costs, SLA, repurpose of unused hours, Pre-IR

Service duration1 year1 year1 year
Pre-paid hoursYesYesYes
Access to 24/7 emergency response hotlineYesYesYes
SLA: Initial remote response7 hours5 hours3 hours
SLA: Onsite responseBest effort48 hours30 hours
Incident Response Educational WorkshopNoYesYes
Incident Response Readiness Assessment (Pre‑IR)NoNoYes
Discounted rate for additional consulting hoursNoYesYes
Repurpose unused pre-paid hours for other servicesNoYesYes

Services for repurposing prepaid hours

Educational programs

  • Incident Response
  • Malware Analysis
  • Digital Forensics
  • Threat Hunting

Reactive services

  • Digital Forensics
  • Incident Investigation
  • Electronic Discovery

Proactive services

  • Penetration Testing
  • Mobile / Web App Assessment
  • Pre-IR Assessment
  • Compromise Assessment
Gain peace of mind and reduce
attacker’s dwell time
Request a consultation

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24/7 Incident Response Assistance +65 3159-4398

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