Background
IHS Teknoloji had been partnered with a tech giant for six years, selling the latter’s anti-fraud solution to customers. The collaboration was a prosperous one and garnered four of the largest banks in Turkey as customers. As time went on, however, IHS found it difficult to receive technical and sales support from the tech giant, which in turn led to customers being dissatisfied with the quality of service.
What made matters more complicated were new regulations that mandated that Turkish banks were no longer allowed to use clouds based outside Turkey’s borders, and since the vendor’s anti-fraud solution operated on Amazon Web Services, IHS became limited in its ability to help customers. Since customer satisfaction is one of the core tenets of IHS’s mission, the company decided to look elsewhere for a vendor.
