XDR Implementation Specialist – Chile based.

About Group-IB: 

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity

technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, and citizens, and support law enforcement operations.

Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the LATAM, Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.

Each of us can help make the world a safer place. Join us!

About the role:

This role combines deep technical expertise with real impact on customers’ cybersecurity resilience. 

As part of Group-IB’s global delivery team, you will be at the forefront of deploying and maintaining cutting-edge threat detection technologies – Group-IB XDR and Group-IB BEP – across complex enterprise infrastructures. 

You will directly influence the security posture of major clients by ensuring flawless product operation, leading implementations, and resolving incidents in real time. This position is ideal for those who enjoy hands-on work with modern cybersecurity stacks, servers, network infrastructure, and virtualisation platforms, while continuously collaborating with R&D, product, and threat intelligence teams.

Tasks to solve:

• Deploy and configure Group-IB XDR and Group-IB BEP for enterprise customers (on-premises and hybrid environments).
• Conduct installation, integration, and initial configuration of servers, hypervisors, and network components. 
• Perform system diagnostics, troubleshoot hardware and software issues, and ensure platform stability.
• Manage network and email traffic sources (SPAN, TAP, SMTP, O365, Google Mail, etc.) for product integration. 
• Collect and analyze logs, traffic captures, and system data to identify and resolve operational issues.
• Support pilots and production rollouts, including remote and on-site assistance.
• Collaborate with Group-IB product and development teams to escalate and reproduce complex issues.
• Prepare technical documentation and communicate implementation progress to customers in English.
• Maintain high customer satisfaction by providing timely, professional, and effective technical support.

Apply for this role if you have:

• Strong hands-on experience with Linux (Arch/Ubuntu) and Windows Server administration.
• Confident understanding of networking fundamentals: TCP/IP, VLANs, SPAN/RSPAN, GRE, VPN, routing, DHCP, DNS, ARP, and TCP flags.
• Practical knowledge of firewalls (iptables, nftables, UFW, Windows Firewall).
• Experience with virtualization platforms (ESXi, Hyper-V): VM deployment, networking, and export.
• Proficiency with diagnostic tools (tcpdump, Wireshark, curl, openssl) and log analysis (journalctl, Event Viewer).
• Ability to write and execute scripts in Bash and PowerShell.
• Understanding of email infrastructure: MX records, SPF, DKIM, DMARC, and mail routing.
• Familiarity with Active Directory, GPO management, and SSH configuration.
• Experience working with issue-tracking systems (JIRA).

• Strong problem-solving mindset and attention to detail.
• Ability to structure complex information and communicate it clearly to both technical and non-technical audiences.
• English level: B2 or higher — both spoken and written, with confidence in technical communication.
• Native-level proficiency in Spanish (both written and spoken), with strong business and technical communication skills.
• High sense of ownership and accountability for assigned projects.
• Adaptability and composure when working under pressure or during critical incidents.
• Customer-oriented approach and willingness to go the extra mile to resolve issues.
• Team player with strong collaboration and communication skills.
• Curiosity and continuous drive for professional growth in cybersecurity.

Why choose Group-IB:

• Your happiness is important to us: We want every single team member to be happy.
• Continuing professional development: At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB.
• A team with extensive international expertise: Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company.
• Globally recognized technologies: Group-IB's members are located in 25 countries and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients.
• A culture created by each of us: Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee.
• Economic stability: Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.

What else should you know:

• Flexible schedule: Group-IB does not have fixed working hours. You choose your own schedule. We adhere to the principle advocated by Steve Jobs: “We have to work not 12 hours, and head.”
• Certificates and training courses: Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense.
• Challenges: A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards.
• The initiative is rewarded: At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.