Your direct access to Group-IB’s full expertise

Services Retainer

The Services Retainer is your master key to comprehensive protection.
Address all security challenges, from urgent incidents to long-term
improvements, within a single flexible agreement.

90%

of organizations know that incidents are a matter of when, not if

14%

of organizations feel confident in their current security skills

72%

of specialists report a sharp rise in ransomware, supply chain compromise, and AI-powered phishing

Group-IB solves the skill gap with
our Services Retainer

You gain instant access to world-class experts for proactive resilience and SLA-backed incident response,
which ensures your business stays secure against sophistic attacks

Why organizations rely on our
Services Retainer

Why organizations rely on our Services Retainer
Simplify operations by using a single vendor
Optimize resources and maximize security ROI
Gain clarity and control with full visibility into the work performed
Tailor custom services to your regulatory, operational, and industry needs
Strengthen defenses against sophistic threats with regular workshops and drills
Ensure 24/7 access to response teams with strict SLAs for immediate intervention

Standalone cybersecurity services
vs the Services Retainer

Buying cybersecurity services separately often means fragmented coverage, inconsistent SLAs, and delayed access to experts. The Services Retainer consolidates every Group-IB capability into one agreement and ensures instant access, predictable spend, and a continuous cycle of improvement.

Separate services
Group-IB Services Retainer
Separate services
Multiple vendors and slow onboarding
Group-IB Services Retainer
One agreement providing access to every Group-IB service
Separate services
Forced choice between urgent and strategic tasks
Group-IB Services Retainer
Flexible hours that let you switch priorities instantly
Separate services
Niche expertise missing in key areas
Group-IB Services Retainer
Experts on demand offering instant access to global specialists with invaluable knowledge
Separate services
One-time fixes after incidents
Group-IB Services Retainer
Continuous improvement with long-term strategy
Separate services
Delays during critical incidents
Group-IB Services Retainer
Fast SLA response that ensures remote and on-site incident response within a few hours
Separate services
Unpredictable costs
Group-IB Services Retainer
Fixed rate that keeps budgets predictable, with prepaid hours and preferential rates for extra hours
Our retainer is built for organizations that want to gain flexibility without losing speed. One agreement gives you the entire range of our expertise, as and when you need it.
Vitaliy Trifonov
Head of Cybersecurity Services and Managed XDR

Plan your security journey

True protection is an ongoing project. Our map shows how Group-IB services support every stage of maturity,
from routine response to visionary strategy, across reactive, proactive, and development needs. 

Incident response remains at the core, backed by strict SLAs, while preemptive and strategic services
strengthen your defenses against new threats and long-term risks.

AI Red Teaming

Emulation of attacker behavior to uncover how AI systems inside an organization can be manipulated, misled, or exploited

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Incident Response

Complex multi-step process to identify, locate, and eliminate cybersecurity incidents

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SOC Assessment

Evaluation of SOCs against the SOC-CMM Model and the Group-IB SOC Framework

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Threat Landscape Development

Assessment and documentation of organization-specific cyber threat landscapes

Compromise Assessment

Assessment service to identify ongoing or past security breaches that includes threat detection and actionable recommendations

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Hunting Missions

Cyber threat intelligence and hypothesis-driven telemetry analysis to uncover any threats that successfully evaded security mechanisms

Cyber Fraud Assessment

Assessment focused on detecting and mitigating risks of cyber fraud

Security Controls Gaps Assessment

Identifying gaps in existing security controls and assessing the controls against industry standards

Digital Forensics

Digital and mobile forensics services that include acquiring, storing and analyzing electronic evidence from digital media and mobile devices

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Hi-Tech Crime Investigations

Investigations into external threat actor models and insiders for the purpose of identifying cybercriminals behind attacks and bringing them to justice

Learn More
Penetration Testing

Goal-based assessments performed using advanced technologies by our team of experts to identify any attack vectors

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Vulnerablity Assessment

An evaluation that identifies and prioritizes security vulnerabilities within an organization's network, systems, and applications

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Tabletop Exercises

Realistic scenario-based simulation led by expert facilitators to assess and improve an organization’s incident response and crisis management capabilities

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Red Teaming

Full-scope cyber-attack simulation aiming to evaluate an entity’s defenses and response capabilities

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SOC Development

Development or enhancement of SOC capabilities, processes, and technologies, building SOCs from scratch

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Incident Response Readiness Assessment

Assessment service to verify an entity’s readiness for incident response

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Building the Ultimate SOC Training

Training course for SOC managers, SOC architects, and security managers that covers strategies and practices for building, assessing and maintaining security operations centers

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Training for Technical Specialists

Technical training programs covering incident response, digital forensics, threat intelligence, malware analysis, and other key areas to develop cybersecurity skills

Learn More
Management Masterclasses

A series of strategic management workshops designed to improve cybersecurity posture

Threat Intelligence Program Development

Establishing or enhancing threat intelligence capabilities within an organization

Purple Teaming

Collaborative exercises combining red and blue teams to test and improve an organization’s security measures

Awareness Masterclasses

Instructor-led awareness session introducing the fundamentals of cybersecurity for non-technical audiences or cybersecurity trends and response best practices for technical audiences

Security Objectives

Reactive

Proactive/Assessment

Development

Cyber Defense Approach

Put your resilience plan into action

1
Define your goals and
scope together with
our experts
2
Determine the number
of hours that fit your
scope and security
priorities
3
Activate your
agreement and lock in
a fixed rate for the
year
4
Request any service or
let our experts decide
on the right approach
5
Track usage and
results in real time,
with no hours wasted

Group-IB team on your side

Expertise
More than 20 years of experience
in fighting cybercrime
Collaboration
Global partnerships and joint operations
Interpol
Europol
Afripol
Recognition
Named a leader by top analytical agencies
Global reach, local response
11 Digital Crime Resistance Centers and a global team
providing 24/7 support worldwide
Technology
AI-driven services powered by Group-IB Threat Intelligence, Managed XDR, and Business Email Protection
Practice
More than 77,000 hours of incident response delivered in over 60 countries

Trusted by the most targeted industries

Banking sector

Fast response. The team works with all incident response tools
5.0

Government sector

Excellent training with theory, practical exercises, and best practices
5.0

IT services sector

Comprehensive assessments with clear communication
4.0

From emergency support to
strategic resilience in one agreement

Move forward with Group-IB
Services Retainer

What is a cybersecurity services retainer?

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A services retainer is an agreement that gives your organization a set number of prepaid service hours with Group-IB. You can use these hours for any service from our portfolio or for custom projects within our areas of expertise. The retainer ensures immediate access to expert support without the delays of new contracts or purchase orders.

How is a services retainer different from an incident response retainer?

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An incident response retainer focuses on handling and containing security incidents. A services retainer includes the same SLA-backed emergency response but prepaid hours can also be used on proactive work such as red teaming, SOC development, security strategy, and employee training.

Why choose a services retainer instead of separate contracts?

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One agreement simplifies vendor management, reduces administrative overhead, and ensures that costs remain predictable. It covers all cybersecurity needs through a single framework and allows for hours to be reallocated as priorities change.

With the Services Retainer, experts from different cybersecurity domains work together on your project to provide a comprehensive and coordinated approach to every challenge.

How fast can Group-IB respond to incidents under the services retainer?

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The retainer includes 24/7 incident response with predefined SLA times. Group-IB can mobilize senior responders quickly, either remotely or on-site, to contain incidents and restore operations.

Can we change how we use our hours during the year?

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Yes. Prepaid hours can be reallocated to different services as priorities change. The flexibility means that you can adapt to evolving threats and business needs without waiting for new contracts.

What services are included in the retainer?

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The retainer covers more than 30 services from Group-IB’s portfolio, including incident response, digital forensics, compromise assessments, red teaming, risk assessments, SOC consulting, architecture reviews, and training courses.
You can also request custom projects. We’ll build a team of experts for your case and develop a clear plan to address your challenge.

Is the services retainer suitable for organizations without a large in-house security team?

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Yes. The retainer is designed to fill skill gaps by providing instant access to Group-IB’s global team of threat hunters, analysts, consultants, and trainers. It is equally valuable for immature and mature teams that want to expand capacity without increasing headcount.

How does Group-IB ensure its services are aligned with the latest threats?

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Every engagement is powered by Group-IB’s Unified Risk Platform, which includes our proprietary Threat Intelligence, Managed XDR, Fraud Protection, Digital Risk Protection, and other advanced technologies. This ecosystem combines real-time global insights, advanced detection, and automated response to ensure every engagement reflects the latest threat landscape and strengthens your protection.

What is the minimum commitment for a services retainer?

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The minimum commitment is a set number of prepaid hours, agreed at the start of the contract term. If your needs grow, additional hours can be added anytime.