Solution Delivery Engineer – Fraud Protection

About Group-IB

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations.

Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.

Each of us can help make the world a safer place.

Join us!

The role:

You will be at the frontline of fraud prevention, helping organizations protect themselves against financial fraud, account takeovers and malicious bot activity.

Every successful deployment strengthens the security posture of banks, fintech companies, e-commerce platforms and enterprises worldwide.

As a Solution Delivery Engineer, you will be working with industry-leading AI-driven fraud detection, behavioral analytics and real-time threat monitoring systems, staying ahead of cybercriminals and fraudsters. Unlike many purely technical roles, this position combines hands-on engineering with customer interaction. You’ll have the opportunity to troubleshoot issues and directly engage with clients to solve their security challenges, making each project unique and rewarding.

• Conduct solution customization based on customer requirements and business needs.
• To offer consultancy services for the implementation and configuration based on specified business and technical requirements, and to define clear guidance for the customer during implementation.
• Manage implementation, fulfilment of integration tasks and reporting on the results of integration and implementation of the solution, ensuring the solution integrates smoothly with existing systems and infrastructure.
• Prepare and maintain comprehensive technical documentation, including implementation guides, API documentation and system configuration instructions, to support the customer’s technical teams during and after the integration process.
• Identify and resolve technical issues that arise during and after implementation.
• Execution of requests related to troubleshooting, incident analysis, root cause analysis and any issues related to the product to serve Clients in the Service Desk system in accordance with specified SLAs.
• Act as the primary technical point of contact for customers throughout the implementation phase, ensuring their technical queries and concerns are effectively addressed.
• Develop and maintain strong relationships with customers, understanding their business needs and technical environments to facilitate tailored FP solution implementations.
• Develop implementation plans, API Integration Documents, timelines and milestones in collaboration with project managers and stakeholders.
• Manage the delivery process, ensuring that projects are completed on time and within budget.
• Work closely with cross-functional teams, including developers, product owners, API Integration Engineers, QA Engineers, DevOps team and client representatives, to ensure successful delivery.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3 – 5 years related experience in Software Development / Network Engineering
• Experience with web technologies (JavaScript, APIs, SDKs) * Strong understanding of HTTP, TLS and RESTful services
• Familiarity with containerization
• Knowledge of SQL, NoSQL databases, and log analysis tools
• Understanding of network protocols & security best practices
• Strong troubleshooting and debugging skills for resolving issues efficiently
• Experience in client interactions, requirements gathering, and solution design.

Additional requirements:

• Experience working remotely and independently.
• Hands-on experience with anti-fraud or cybersecurity solutions.
• Understanding of fraud attack vectors.
• Previous experience with the banking/fintech industry is highly desirable.
• Ability to analyze system performance, identify bottlenecks, and recommend optimizations.
• Understanding of business processes and banking/fintech industry-specific challenges.
• Ability to quickly learn new tools, frameworks, and best practices.
• Ability to work under pressure and manage multiple client requests

• Your happiness is important to us: We want every single team member to be happy.
• Continuing professional development: At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area.
• Group-IB.A team with extensive international expertise: Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company.
• Globally recognized technologies: Group-IB’s members are located in 25 countries, and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients.
• A culture created by each of us: Group-IB’s employees speak many different languages and understand one another. We respect each other’s beliefs, share common values, and strive toward the happiness of every employee.
• Economic stability: Group-IB’s sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.