What makes the role special
Group-IB Fraud Protection is an advanced solution designed to counteract the most sophisticated fraud
schemes against an organization, regardless of the industry. Group-IB Fraud Protection helps you detect
fraud schemes such as social engineering attacks (scam calls, phishing and email scams, etc.), user account
fraud, payment fraud, malicious bot activity, web injections, mobile trojans, malware-related and credit
frauds, and more.
The Fraud Protection Business Unit is looking for a Technical Support Account Manager who will be part of
the technical support team providing all technical services to customers. Y ou will engage in project activities
within the MEA market for Group-IB product – Fraud Protection. Y ou'll act as an advocate and point of
escalation for the customer, bridging communication between various departments within the company.
Leveraging your understanding of company protocols and technical support processes.
schemes against an organization, regardless of the industry. Group-IB Fraud Protection helps you detect
fraud schemes such as social engineering attacks (scam calls, phishing and email scams, etc.), user account
fraud, payment fraud, malicious bot activity, web injections, mobile trojans, malware-related and credit
frauds, and more.
The Fraud Protection Business Unit is looking for a Technical Support Account Manager who will be part of
the technical support team providing all technical services to customers. Y ou will engage in project activities
within the MEA market for Group-IB product – Fraud Protection. Y ou'll act as an advocate and point of
escalation for the customer, bridging communication between various departments within the company.
Leveraging your understanding of company protocols and technical support processes.