Fraud Protection Solution Manager

This role is at the intersection of technology, security, and business, providing an opportunity to make a real impact in fighting financial crime. As a Solution Manager, you will bridge the gap between cutting-edge fraud prevention technologies and real-world business challenges, helping clients strengthen their security posture. The position offers exposure to a variety of industries, high-level engagements with key stakeholders, and the chance to shape the future of fraud prevention strategies.

If you thrive in a dynamic environment where innovation and expertise drive meaningful change, this role is for you.

• Serve as the primary subject matter expert (SME) for fraud protection solutions throughout the sales cycle.
• Conduct product demonstrations, Proof of Concepts (POCs), and workshops to showcase fraud detection and prevention capabilities.
• Oversee and coordinate pre-sales activities, ensuring seamless execution and alignment with customer objectives.
• Assess customer needs, fraud risks, and regulatory requirements to recommend optimal fraud prevention strategies.
• Develop comprehensive project documentation to ensure alignment with project requirements.
• Work with customers to design and refine solution implementation architecture, ensuring alignment with their technical and business needs.
• Prepare and present technical proposals, RFP responses, and compliance documentation.
• Gather customer feedback and relay insights to product teams to enhance solution offerings.
• Deliver seminars and training sessions on product capabilities, industry best practices, and implementation strategies.
• Represent the company at marketing events, including exhibitions, podcasts, webinars, and public speaking engagements.
• Assist clients during POCs by defining success criteria, overseeing solution installation, and coordinating technical tasks such as integration, deployment, testing, and configuration.
• Assist clients during Solution Delivery with installation, and configuration of Group-IB solutions at the customer’s site or remotely.
• Providing technical support throughout all project phases, including installation, post-sales integrations, and ongoing support.

• Minimum 3 years’ experience in cybersecurity or fraud prevention, or 5 years in high-tech IT industries.
• Proven track record in pre-sales, solution consulting, or technical sales within fraud prevention, cybersecurity, or related fields.
• Deep understanding of information security, including key threats, evolving fraud tactics (botnets, malware, social engineering), and advanced protection mechanisms.
• Hands-on experience with fraud detection tools, session-based fraud prevention, enterprise fraud management (EFM) systems, authentication technologies, risk-based scoring models, behavioral biometrics.
• Ability to translate complex technical concepts into clear, business-focused insights for diverse stakeholders.
• Solid understanding of modern operating systems, including mobile platforms, their architectures, security features, and vulnerabilities.
• Solid understanding of front-end/API integrations.
• Proficiency in cryptographic principles and their applications in fraud prevention and cybersecurity.
• Strong communication skills to convey technical insights in alignment with business objectives.
• Proactive mindset with a strong commitment to continuous learning and professional growth to become a recognized expert in the field.

• Familiarity with network technologies (DNS, DHCP, IP, OSI/ISO, SSL, VPN, etc.).
• Knowledge of various operating systems and their security frameworks.
• Understanding of web, Android, and iOS application architectures.
• Experience with web technologies (browsers, web servers, HTML/CSS, JavaScript, frameworks, protocols, etc.).
• Knowledge of the banking ecosystem and payment industry technologies.
• Fluency in English.