Director of Services – Europe

About Group-IB

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens, and support law enforcement operations.

Group-IB’s Digital Crime Resistance Centres (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.

Our unique combination of experience responding to the most complex breaches (more than 1500 incident response engagements) over 21 years of Group-IB history, high-end cyber threat and fraud intelligence, extended detection and response (XDR) technology protecting clients around the globe, unique experience in high-tech crime investigations and collaborations with law enforcement agencies (INTERPOL, EUROPOL, AFRIPOL), and geographical presence across APAC, META, Europe, Central Asia, LATAM regions, ensures Group-IB has outstanding visibility about today’s cyber threat landscape and capacity to protect clients from a diverse range of cybersecurity challenges.

Each of us can help make the world a safer place. Join us!

About the role:

In this role, by applying strong consulting, business and leadership skills in the cybersecurity domain, you will support business development teams, facilitate Group-IB cybersecurity services brand awareness progression in the market, drive thought leadership, generate a demand for cybersecurity service engagements and lead service projects under tight deadlines, developing customer journey maps and following up on service engagements.

You will have a unique experience in service delivery management of a diverse range of cybersecurity services offered by 4 practices: cyber defence consulting, training, digital forensics and incident response, and red teaming areas, including standalone services or cross-practice engagements requiring multiple skill domains.

You will be responsible for working with our clients and utilising Group-IB services capabilities, extensive knowledge base, and security approach to help address the cyber problems organisations are facing today. Group-IB is a recognized leader in threat intelligence, incident response services, and fraud protection.

Cybersecurity services generation:

• Meetings with clients.
• Sales support for all portfolio of services.
• Supporting incoming applications processing.

Opportunity lifecycle support:

• Service delivery management: project supervision, validating deliverables and presenting an executive summary to the customers.
• Post-engagement follow-ups.
• Designing a customer-specific journey map.
• Facilitating and coordinating complex project opportunities (involving multiple service practices).

Strategic development:

• Search for new niches and growth points for the cybersecurity services business.
• Build strategic partnerships and collaborations.
• Strategic initiatives development (i.e., long-term projects, national-level projects).

Brand recognition

• C-suite content development.
• Driving thought leadership in the cybersecurity domain.
• Participation in cybersecurity.
• Oriented events in the region.

Cybersecurity services maturity progression

• Contributing to the skills development of the cybersecurity service practices team members.
• Service delivery methodology improvements.
• Introducing technical/intellectual innovations to the cybersecurity services practices.

• Bachelor’s degree in Information Security, Computer Science, or a related field, or equivalent practical experience.
• 6 years of experience in cybersecurity.
• Experience in leading cybersecurity services delivery.
• Excellent communication, project management and problem-solving skills.
• English fluent; other European language is a plus (preferably German or Dutch).

• Master’s degree in a related field.
• Certifications in cybersecurity (e.g., CISSP, CISM, GIAC).
• Experience in leading cyber security assessments, i.e. Table-Top Exercises (TTX), threat modelling, security controls assessment and validation, cyber defence, cyber threat intelligence (CTI), red teaming, and compromise assessment.
• Experience in cybersecurity incident management.
• Experience in cybersecurity consulting projects such as maturity progression, SOC development.
• Knowledge of security frameworks (e.g., ISO 27000, NIST CSF).
• Ability to present security concepts to audiences (e.g., technical and executive).
• Published books or industry research in a related field.